Tag Archive: learning

June 4, 2018

A Better Donkey

________________________ While delving down the Wikipedia rabbit hole this weekend, I stumbled upon a Jose Mourinho (manager of Manchester United Football Club) quote about a rival manager: “This could be the story of a donkey who worked for 30 years but never became a horse.” The identity of the rival manager is irrelevant. For those who have followed Mourinho, you may well understand that he believes everyone but himself to be a donkey. The metaphor, though clearly enough understood, got... View Article

May 1, 2018

Get Out And Push Your Own Car

_______________________ Chris Rock, for those unfamiliar, is an acerbic comedian who may make you both laugh and cringe – especially if your kids (or parents) are in the room. Humour however, is the close relative of wisdom, so it should be no surprise when funny people say wise things. And so it was when Rock observed a phenomenon from his years as a starving artist when he could not afford a reliable car: “I’d always end up broken down on... View Article

January 4, 2018

Matt Made an Error

___________________________   Like many businesses, ours relies on the part-time labour from University students, mostly covering evening reception duties. It is a position that requires answering the telephone in a friendly manner, and efficiently relaying the messages to our salespeople. It can be mundane work at times, but vital as well. A missed call can be costly for both our salespeople, and more importantly – their clients. Matt is one such student, and Matt made an error. While paging out... View Article

August 1, 2017

When Is It OK To Lie?

  ______________ Salespeople, with virtually endless variations in between, come in three basic categories. Bad ones tell you what they think you want to hear. Good ones tell you the truth. Great ones tell you the truth – even when its bad – and leave you excited to have received the news. This generalization probably translates into the rest of our lives as well. Unfortunately, I have to admit my position on the scale falls well short of great. Years... View Article

June 6, 2017

Hockey Cards and House Prices

—————- With apologies to my grade school teachers, the most consequential lesson I retained from my days at Marden Public School came not in the classroom, but rather on the playground. My friends and I went through a period in which our greatest life goal was to collect a complete set of O-Pee-Chee NHL trading cards. Oh, the wonderful problems of a ten-year-old in 1977! The hot players of the day were Darryl Sittler and Guy Lafleur. I had them... View Article

May 2, 2017

Building a Brand

  In an age when so much is made of marketing, and speaking from personal experience, much pressure is placed upon companies to spend marketing dollars. Perhaps it would serve us and our businesses well to pause and consider exactly what we are hoping to achieve when we market ourselves or our company. Are we wanting to create an image for the consumer? Or would we be content to accurately reflect what we really are? All businesses have a brand.... View Article

April 4, 2017

Whose donut is it?

————- Tim Hortons Roll up the Rim promotion has firmly established itself as Canadas first sign of spring. Move over robin and Wiarton Willie, when I catch the first glimpse of Tims red and yellow emblazoned cup I know the end is near. Aside from being an enormously successful marketing campaign, it also serves as an interesting insight into our sense of character. Consider this: You buy a friend a coffee. He rolls up the rim and wins a donut.... View Article

February 3, 2017

25 Year Pasta

On a recent Christmas car trip through the heart of the American rust belt, and the tip of the Bible belt, I indulged myself in some syndicated AM talk shows – of the right wing variety. When away from the comfortable surroundings of home, I like to listen in on what folks in other parts of the world are thinking. In Ireland its Hurley. In America, its right wing radio. For the uninitiated, this industry is not your run of... View Article

November 1, 2016

What’s The Lesson?

  Whats the Lesson? The 2015 World Cup of Rugby final match was contested by two teams averaging six feet two inches in height, and 250 pounds of fast twitch muscle, playing 80 minutes of what to the uninitiated can best be described as football without the equipment or stoppages in play. If you do not know what you are looking for, it looks very much like extremely aggressive and athletic men repeatedly tackling each other at full speed. If... View Article

January 18, 2016

Be Patient, Be Decisive, and Buy More Real Estate

My wife started a family tradition when the kids were quite young. Each New Years Eve, we would sit together, and jot down on our respective pieces of paper our personal goals -resolutions if you will- that we had for the coming year. Twelve months later we would repeat the process with the added amusement of reading what we had written the previous New Years Eve. The cramped jar has become a testament to my personal shortcomings, as a review... View Article