Tag Archive: learning

May 6, 2019

Success is not Accidental

____________________________________________ In the current Snap’d issue can be found a double page spread announcing Coldwell Banker Affiliates of Canada award winners, under the title Success is Not Accidental. The measure of winning these awards is by necessity a mathematical one – but is this the true measure of success? Is success selling a lot of houses or making money? Is success a reasonable goal? Or, as I prefer to believe, is success (or failure) the natural byproduct of the processes... View Article

April 2, 2019

Professional Advice

—————————————— Getting professional advice is something we are all faced with on a fairly regular basis. Doing your taxes? Find a good accountant. Building an addition? Talk to an architect. Decorating your home? Hire a designer. Your business needs a social media presence? Social media experts will help you with that. Buying a house can involve a slew of them – home inspectors, lawyers, and, hopefully, a realtor. Not feeling well? Seek a medical opinion from your doctor. Still not... View Article

February 11, 2019

The Missing Stapler and the Message We Send

_____________________________ Real Estate companies have paging systems by which the companys receptionist can dispatch calls to the appropriate salesperson, or salespeople. If you call for Jeff Neumann and I am not in (quite possible), I will get a page dispatched to my cell phone. If you call on a listing that happens to be listed with more than one agent, the system has the flexibility to page the same message to multiple recipients. On the odd occasion that we want... View Article

January 2, 2019

Who’s Talking?

_____________ Be patient with me, this is not a hockey article. However, while channel surfing waiting for the Leaf game to start, I happened upon the final few minutes of a lopsided hockey game in which the Philadelphia Flyers were handily defeating the Buffalo Sabres. Losses arent unusual, every game includes one. This one however seemed particularly irksome to Buffalo Sabre colour commentator Rob Ray, who lamented the lack of effort put forth by the home team. Finally, with the... View Article

June 4, 2018

A Better Donkey

________________________ While delving down the Wikipedia rabbit hole this weekend, I stumbled upon a Jose Mourinho (manager of Manchester United Football Club) quote about a rival manager: “This could be the story of a donkey who worked for 30 years but never became a horse.” The identity of the rival manager is irrelevant. For those who have followed Mourinho, you may well understand that he believes everyone but himself to be a donkey. The metaphor, though clearly enough understood, got... View Article

May 1, 2018

Get Out And Push Your Own Car

_______________________ Chris Rock, for those unfamiliar, is an acerbic comedian who may make you both laugh and cringe – especially if your kids (or parents) are in the room. Humour however, is the close relative of wisdom, so it should be no surprise when funny people say wise things. And so it was when Rock observed a phenomenon from his years as a starving artist when he could not afford a reliable car: “I’d always end up broken down on... View Article

January 4, 2018

Matt Made an Error

___________________________   Like many businesses, ours relies on the part-time labour from University students, mostly covering evening reception duties. It is a position that requires answering the telephone in a friendly manner, and efficiently relaying the messages to our salespeople. It can be mundane work at times, but vital as well. A missed call can be costly for both our salespeople, and more importantly – their clients. Matt is one such student, and Matt made an error. While paging out... View Article

August 1, 2017

When Is It OK To Lie?

  ______________ Salespeople, with virtually endless variations in between, come in three basic categories. Bad ones tell you what they think you want to hear. Good ones tell you the truth. Great ones tell you the truth – even when its bad – and leave you excited to have received the news. This generalization probably translates into the rest of our lives as well. Unfortunately, I have to admit my position on the scale falls well short of great. Years... View Article

June 6, 2017

Hockey Cards and House Prices

—————- With apologies to my grade school teachers, the most consequential lesson I retained from my days at Marden Public School came not in the classroom, but rather on the playground. My friends and I went through a period in which our greatest life goal was to collect a complete set of O-Pee-Chee NHL trading cards. Oh, the wonderful problems of a ten-year-old in 1977! The hot players of the day were Darryl Sittler and Guy Lafleur. I had them... View Article

May 2, 2017

Building a Brand

  In an age when so much is made of marketing, and speaking from personal experience, much pressure is placed upon companies to spend marketing dollars. Perhaps it would serve us and our businesses well to pause and consider exactly what we are hoping to achieve when we market ourselves or our company. Are we wanting to create an image for the consumer? Or would we be content to accurately reflect what we really are? All businesses have a brand.... View Article